The Ordering Process & Terms
Once you place the order and pay via credit/debit card online, we will then send you a sample envelope which includes a swab kit and all the paperwork. You then return this to us by post so the lab work can be undertaken. The final product is then sent to you in approximately 8 weeks. Since our service is uniquely personalised, order cancellations & refunds can ONLY be accepted/processed up to 24 hours after final order placement (receipt of swab kit and paperwork).
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